Woo workshop&Hoof values ​​its customers. We take care of our customers and provide them with convenient conditions for exchanging and returning goods.
So on the basis of Art. 9 clause 1 of the Law of Ukraine “On the protection of consumer rights”, in our online store, the consumer has the right to exchange a non-food product of appropriate quality for a similar one from the seller, from whom it was purchased, if the product did not satisfy him in terms of form, dimensions, style, in color, due to its size or other reasons, it cannot be used for its intended purpose. The consumer has the right to exchange goods of appropriate quality within fourteen days, excluding the day of purchase, if a longer term is not announced by the seller. Exchange of goods of appropriate quality is carried out, if it has not been used and if its commercial appearance has been preserved, consumer properties, shortcuts. List of goods, that are not subject to exchange (return) on grounds, specified in this article, approved by the Cabinet of Ministers of Ukraine.

According to Art. 9 p. 2 Law of Ukraine “On the protection of consumer rights”, if at the time of the exchange a similar product is not on sale, the consumer has the right to purchase any other products from the available assortment with a corresponding recalculation of the cost, or cancel the contract and receive money back in the amount of the value of the returned goods, or to exchange the product for a similar one at the first arrival of the corresponding product for sale. The seller is obliged to inform the consumer about this on the day the goods are put on sale, which requires an exchange of goods.

Not subject to exchange or return:
 – Goods, which has no significant disadvantages, since the purchase of which more has passed 14 days;
 – Goods, which was in use;
 – The product has mechanical damage, with damaged packaging or goods, which when examined by a specialist of our online pet store, has obvious damage, which arose due to the fault of the buyer or signs of third-party intervention (disclosure, repair attempt) etc.

To avoid misunderstandings, we recommend carefully inspecting the product, which is purchased in the presence of the courier upon receipt. If you received the goods by delivery service, and you are not satisfied with the appearance of the product, its size, color, or the product does not meet the order parameters – without opening the package, return the product. All claims for appearance and mechanical damage are accepted only at the time of delivery.
Warning! When placing an order in the Woof online pet store&Hoof, You agree to the terms of operation of our store.